Help center
Frequently asked questions
How long does delivery take?
In-stock items are delivered within 3–7 working days across major cities. Custom and made-to-order pieces take 3–4 weeks. You will receive tracking and a delivery window before arrival.
Do you offer delivery outside major cities?
Yes — we deliver nationwide. A small surcharge may apply for remote areas, and our team will confirm the cost before you pay.
Is assembly included?
Our white-glove service includes delivery to your chosen room, assembly and packaging removal on orders over $499.
What is your return policy?
You have 14 days from delivery to request a return on in-stock items. Custom pieces are made to your specification and are non-returnable unless faulty.
Can I order custom sizes or fabrics?
Absolutely. Visit our Custom Furniture page and share your dimensions and fabric preferences — our team will guide you from sketch to delivery.
How do I care for my furniture?
Dust with a soft dry cloth and clean spills immediately with a damp cloth. Keep solid-wood pieces away from direct sunlight and use coasters to protect finishes. Care cards are included with every delivery.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfer and cash on delivery where available. Checkout is fully encrypted.